Phillip Duncan, Duncan Firm, P.A. |
"We recently needed to replace our entire computer system throughout
all of our offices because it was so disparate."
Click Here for more about Phillip's
experience with Edafio
Support partnership agreements 
At Edafio, we believe that technology has the ability to be more than a server, printer and switch on your network - it can be the solution to your business problem.
Edafio's Support Partnership Agreement (SPA) provides proactive support for your business and staff by providing system administration, on-call support and day-to-day system monitoring. This basic support plan identifies the scope of service hours for a flat monthly fee. Typically, this includes:
In addition SPA clients receive 7x24 system monitoring. With this capability we are able to monitor our SPA client‘s Servers, internet access, e-mail (Exchange), and several other services to determine the health of your system. When one of your systems or services has a failure it shows up on a monitor in our office and more importantly a text message is sent to our engineering staff to alert them that you have a problem. In many cases we will know that you have a problem before you do, and we will take the appropriate action to correct the malfunction without waiting for a call.
A SPA can be tailored to suit your needs and preferences, and the daily maintenance for your business‘ technology is our responsibility. Edafio's professionals monitor and forecast your technology needs and resolve your issues so you can focus on your business‘ productivity and profitability.
Edafio Technology Management Specialists: The Passage to Total Computing Solutions