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IT MANAGED SERVICES

It can seem impossible to stay on top of the latest technology. Let us do it for you. We’ve formed strategic partnerships with industry leaders in technology, including Microsoft, Cisco, Symantec and HP. Depending on your in-house capabilities, we can help you decide the exact amount of support you need. Whether it’s all of our services or just a specific few, we will tailor the amount of our assistance to the requirements of your company.

 

ASSESSMENTS + IT ROADMAPS

Often times our clients are looking for and needing an IT roadmap. Edafio has developed a methodology where we combine industry best practices and onsite interviews to benchmark a client’s current environment vs the desired end state. A key component of this process is that it is collaborative. The client and Edafio jointly develop an IT roadmap that considers business priorities, budget, and risk.

The core pillars of our assessment include:

  • Security
  • Network
  • Infrastructure Performance and Capacity
  • End-user Computing
  • Disaster Recovery / Business Continuity
  • Regulatory / Compliance

 

NETWORK MANAGEMENT

Edafio will manage critical components of your network to keep your computer systems operating at peak performance. This includes servers, Microsoft Exchange, Active Directory, any firewall system, Microsoft SQL, routers, switches, PCs, laptops, Virtual Environments, and other devices. Our customized monitoring software provides 24/7 notifications for any degradation in performance across your systems, ensuring an engineer will be on top of it quickly.

 

ISSUE REMEDIATION

We have selected what we consider best-of-breed tools that allow us to quickly assist in troubleshooting and repair. Depending on your needs we can tailor a solution that fits your environment.

 

BACKUP VERIFICATION

Each morning our engineers will confirm your nightly backup, optimize your backup jobs to your schedule, and keep your software up to date.

 

SECURITY MANAGEMENT

In addition to an initial review, annual reviews will ensure that all systems are current and up to date. We can provide environmental reports as needed and help you with your regulatory requirements such as HIPAA and PCI.

 

PATCH MANAGEMENT

We’ll keep you current on all patches and updates released by the software and hardware vendors to ensure your solutions are kept up to date.

 

PERFORMANCE REVIEWS AND PLANNING

We can assist you with IT budgets and planning and provide consulting to help you review your business goals. With a team of engineers that cover so many technologies and industries we truly have seen it all.

 

HELP DESK

Edafio will provide technical support on software and hardware products from our certified, frontline-support technicians. These technicians are experienced, dedicated, and the friendliest in the business. We follow no scripts at Edafio and reward critical thinking amongst our staff.

 

VENDOR MANAGEMENT

We will manage your relationship with all IT vendors providing services to your company. No more headaches and long support calls are necessary.