Managed IT Services

esential Service Plan^SM - Are you worried about the safety and performance of your computer network? Do you wish you could predict and prevent costly downtime? Wouldn’t it be great if you could more accurately forecast and manage your IT budget? Well, now you can! The key is eSP – managed IT services from Edafio.

The esential Service Plan provides the following managed IT services:

• Remote Network Management – Edafio remotely manages critical components of your network to keep your computer systems operating at peak performance even at your busiest times. Included in the management are:
  • Servers
  • Microsoft Exchange
  • Active Directory
  • Firewalls
  • Microsoft SQL
  • Routers & Switches
  • PC’s and Laptops
• Remote Remediation – Today, over 80% of all network problems can be solved remotely. With tools that ensure your security, Edafio can remotely resolve issues reducing costs to you with expensive onsite visits that disrupt work flow.
• Backup Verification – Each morning, our engineers validate your nightly backup. We also perform a test restore quarterly to ensure if there ever is a problem you will be covered.
• Security Management – Annual reviews to ensure all systems are current and up to date.
• Antivirus Verification and Updates – AntiVirus is useless if it isn’t maintained. We handle this for to make sure you are constantly protected with the latest updates.
• Microsoft Patch Management – As threats and vulnerabilities are discovered by Microsoft, patches are released to resolve these issues. Edafio will make sure your Servers and PC’s are up to date providing you with total protection.
• Performance Reviews and Planning – Our Virtual CIO will assist you with IT Budgets and Planning for the near and long term. We will also provide consulting to help you review your business goals and keep you abreast on the latest in technology.
• Help Desk - The Edafio Help Desk provides technical support on software and hardware products from certified, frontline-support technicians.
• Vendor Management - As a Managed IT Services client, Edafio will manage the relationship with all of the IT Vendors providing services to your company.

Your business can’t afford to wait for a disaster to happen and then react to it. You need to have the peace of mind that your critical systems are backed up, secure, and performing at their best by strict IT management. eSP does just that – gives you peace of mind through managed IT services.

• Our computer network and the customer data stored in it are truly the lifeblood of our company. For the last 10 years, we have depended on Edafio Technologies to keep everything running smoothly.
  
  Our Edafio representative understands our business and quickly solves issues that occur so we can concentrate on taking care of our clients and not be consumed with computer issues. We also depend on Edafio to keep us up to date with the latest technology and software products.
  Jeffrey D. Utecht, CPU, AAI
  Meadors Adams & Lee Insurance
• We have a fulltime tech person on staff but for the really big things, we rely on Edafio.
  
  They came in and set up our back-up system, they maintain our servers and more. As you can imagine, keeping our data safe and secure is crucial to a busy accounting firm; we know we can relax having Edafio supporting us. Since we started working with them, everything has gone as smoothly as it possibly could.
  Randy L. Milligan, Partner, CPA
  Thomas and Thomas LLP Certified Public Accountants
• We’ve relied on Edafio for over 13 years. They’re very quick to respond whenever we need them.
  
  They’re just good people, personable as well as knowledgeable. Our Edafio representative not only understands our hardware, servers, workstations and third-party software, he understands our unique insurance industry software as well. We just love Edafio.
  Allison Hill, CIC
  Mark V. Williamson Co., Inc.
• We actually install networks for our customers. When it comes to our own network, we consult with Edafio.
  
  Our IT staff is pretty expert but for the really crucial job of keeping our system current and reliable, we call on Edafio to supplement our own knowledge. Working hand-in-hand with our IT people, Edafio makes sure we are following best practices and that our network is adequate to the tasks we demand of it.
  Brent Staley
  Staley, Inc
• Running a busy printing company has enough challenges. With Edafio, our IT is one thing I don’t have to worry about.
  
  Edafio is reliable and expert. With them taking care of our network, I can relax knowing we’re in good hands. I know they’ll do everything we need to keep us up and running – and I know that by using them I can control my costs.
  John Parke
  Democrat Printing and Lithography Company
• Our business was working with an outdated IBM system, which they no longer supported. We began an exhaustive search for a completely new system - computers, software, you name it - and eventually were referred to Edafio.
  
  From the very beginning they spoke our language. There was no computer lingo we had to decipher, and we were all impressed with their ability to help our transition from the old system to the new one. In fact, Edafio's ability to communicate with our team of professionals is one of the most appreciated aspects we have of them. Edafio's professionals are dependable - our engineer is here every Tuesday whether we have an IT problem or not - and they know about problems and usually have them fixed before we ever realize anything was wrong. Edafio's professionalism, ability to communicate and dependability have made them an indispensable part of our team.
  Jim Kincannon
  Apartment House Builders
• I couldn’t do my job without them. I don’t think our agency would be as far as we are in technology without them. They really help us get the most from our limited IT budget.
  Lorie Mortenson
  Child Development, Inc.
• Edafio has been real proactive in keeping us up and running. They monitor our system continuously, get us the longest life out of our equipment and alert us to replace equipment when it’s critical to do so.
  Judy Canant
  Autumn Road Family Practice, P.A.
• In our business, when our network is down or not performing at peak capacity we are losing money. Edafio keeps us up and running with minimal service interruption. I am not sure exactly how they do it, but they seem to know when we are going to have a problem before we have it and that is worth a ton! Their engineers are always courteous, knowledgeable and professional. I can’t imagine what we would do without them.
  Jim Phillips
  JPMS and Cox, PLLC Accountants & Consultants
• In shaky times, you need a company you can rely on. For over 5 years, Edafio has been providing unshakeable service to our IT Department. Our IT Director, Julia Speegle, relies on Edafio to provide a high level of expertise to keep our systems running efficiently and securely.
  Ashton Adcock
  Chairman, Merchant and Farmers Bank